SHIPPING
We ship within 12 hours of your order and aim for delivery in 1-4 working days. Delays with couriers may happen, but we’ll keep you updated. We offer free shipping to major cities and regional areas in QLD, NSW, and VIC. For deliveries outside these areas, please contact us for a personalized quote. Orders are shipped directly from our Brisbane warehouse to ensure fast delivery. Please double-check your address to avoid redelivery fees. Let’s get your order to you quickly and hassle-free!
Love It or We’ll Remove It Guarantee
Experience pure, clean water completely risk-free with our 30-day trial for leased water filtration systems in the Toowoomba area. If you’re not 100% satisfied, just email us at info@thewatercoolerguys.com.au, and we’ll remove the system and cancel your lease—absolutely free, no questions asked. Plus, we take care of all maintenance and filter replacements during your lease. It’s our way of ensuring you love your water, or you don’t pay a cent!
RETURNS
We want you to be thrilled with your purchase! If you need to make a return, you can do so within 7 days of receipt. Refunds for unopened items will be issued minus shipping and handling fees, while opened products are non-refundable to maintain our high standards. Simply return the product to our Brisbane warehouse (buyer covers return shipping). Refunds are processed within 30 days. Not sure what to order? Give us a call at 1300 785 085 – we’re here to help make your experience seamless!
WARRANTY
At The Water Cooler Guys, we’re proud to offer a 3-year comprehensive warranty on most products (unless stated otherwise), giving you peace of mind with coverage for both the system and compressor. If your product is faulty, simply return it within 7 days (in its original packaging), and we’ll work directly with the manufacturer to get your system repaired or replaced as quickly as possible, reimbursing your shipping costs if the fault is confirmed. For discontinued items, you’ll receive a similar replacement or store credit based on market value. To keep your warranty valid, just handle your system with care and use the correct filters. Questions? We’re always here to help at info@thewatercoolerguys.com.au!
LEASING
Leasing is available exclusively in Toowoomba, with affordable monthly payments that cover regular servicing, filter replacements, maintenance, and any necessary repairs or replacements. Plus, you'll get free installation by a licensed plumber with a 36-month lease! After that, you can choose to continue or have the system removed. If you need to cancel early, a $599 cancellation fee applies. The system must stay at the original installation address, unless we approve a move in writing. Payments are processed automatically via direct debit, and if one fails, a small dishonor fee may apply. To keep providing top-quality service, we may occasionally adjust lease prices due to rising costs and inflation, but we’ll always let you know in writing.