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Frequently Asked Questions

Do you install water coolers and filtration systems in my area?

Currently The Water Cooler Guys provides the installation of water coolers and filtration systems in Toowoomba, Warwick, Dalby, Pittsworth, Gatton, Highfields and everywhere in between. If you are not in these areas, please give us a call as we will try to help out if we can.

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Do you offer water filtration systems without sparkling water?

Yes! We offer many different water filtration system options including counter top units, below bench systems and freestanding models.  Most systems have the option to choose from hot, cold, sparkling and ambient water and all offer very high levels of filtration.  Just call us and we will try to find you the perfect system for your needs.

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How often do I need to refill my C02 canister?

Our 2.6 kg CO2 bottle produces approx. 433 litres of sparkling water (that’s approx. 1500 standard glasses). As an example, our family of 6 changes our C02 bottle every 5-6 months. Your 1st 2.6 kg CO2 bottle is included in your lease.

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What do I do when my sparkling water loses its ‘fizz’?

You will know when your C02 is nearly empty as the sparkling water will lose its fizz and the gauge on the regulator will show that it’s empty (similar to a fuel gauge). Simply give us a call and we will arrange for our licensed plumber and gas fitter to come to you and replace the bottle and calibrate the regulator for you - we even give your system a free, complimentary service check-up while we’re there.  The price for the 2.6kg canister of C02 and plumber and gas fitter service call is $159 or $109 when completed with a scheduled service.

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How long are your leases?

Our cost-effective tax-deductible leases are available for both homes and businesses.  They are for 36 months but we do have a cancellation clause available if required.  

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What happens at the end of the lease period?

That’s entirely up to you - you can continue leasing the system and have it upgraded when necessary or have the system removed if you no longer require it.

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How do I know when my system’s filter needs changing?

We schedule regular servicing for you so that you don’t need to worry about it.  Our plumber will then contact you to come and change your filter and service your machine according to the system’s manual & corresponding filter schedule.

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If my system breaks, is that included in my lease?

Yes! The joy of an operational lease is that you will never have to pay to have it repaired, or replaced, if necessary.


If I move can I move the system with me?

Yes, no problem, just call us and we’ll get it sorted for you.


Can I install a system if I rent? 

As long as you OK it with the owner, it's fine.  We have installed many systems in rental homes.

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What is an operational equipment lease? 

An operating lease is used when a product has a shelf-life & needs regular maintenance. An operating lease is not a hire-to-buy agreement. An operational lease agreement means that The Water Cooler Guys will maintain, at their cost, the equipment (water cooler) while the equipment is being leased. At the end of the lease term, the equipment will then be returned to The Water Cooler Guys without any further obligation, unless the lease is continued on an ongoing basis. 

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Where does your free shipping apply to?

We provide free shipping of all outright purchases to major areas in QLD, NSW & Vic.  Please contact us for a personalised shipping quote outside of these areas.

   

If I order today, when will I get it?

As soon as your payment is confirmed, we’ll ship your order! You can expect delivery via courier in 24-48 hours in Melbourne, Sydney, and Brisbane & 2-4 days in regional areas.

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Can I send my order to someone else?  

Unfortunately, the order can only be shipped to the billing address of the cardholder to avoid any potential fraud.

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Can you ship to a PO Box?  

Sorry, but they can't send items to PO Boxes. All shipments must go to a physical address.

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What happens if I need to return a product?  

Please ensure that you've carefully chosen the correct product for your needs. If you’d like to return a product, we can only refund unopened items, minus shipping charges, within 7 days and a 20% restocking fee will apply. Refund processing may take up to 30 days. Feel free to reach out with any questions!

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What happens if my product arrives damaged?  

If you receive a product that is damaged or not what you ordered, please contact Discount Water Cooler Warehouse Online Customer Service Contact Centre via e-mail within 7 days of receiving the product. Make sure to have your order number ready. 

Once we have verified that there is an issue, you may return the goods to us for an exchange or warranty service. Please note that the replacement of products that have physical damage is at the discretion of the manufacturer.

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Why would I lease a water filtration system & not buy one outright?

Great question. Our fully-maintained operational leases are the best option for two excellent reasons:

 

Firstly, a filtration system is only as good as the filters on it - that's why 6 monthly filter changes are included, and;
Secondly, all appliances eventually break – however, with a lease, your appliance will always be replaced at NO COST to you.


What’s more, our clients tell us that they love our leasing system because:
1.    There is no huge initial outlay WOO HOO!
2.    If it breaks, we fix it for FREE!
3.    When it eventually goes to 'water cooler heaven' we upgrade you to the new model  - FREE!   
4.    Scheduled SERVICING and changes of all filters are INCLUDED. One less thing for you to remember and it ensures your system works perfectly, every time.
5.    The lease is TAX-DEDUCTIBLE.

 

So what are you waiting for?  Give us a call today and we'll help find the perfect water filtration or cooler solution for you. 

 

Please note: We reserve the right to review & change prices due to the increase in materials, fuel prices and labour.  In the event of a price increase, you will be notified in writing.

Contact Us

SHIPPING We ship within 12 hours of order While we aim to get your order to you in 1-4 working days, delays with the courier are out of our control. Please double-check your address to avoid any redelivery fees by courier companies.

"LOVE IT OR WE'LL REMOVE IT" At The Water Cooler Guys, we want you to love your water filtration system! That’s why we give you 30 days to try it out. If it’s not the right fit, we’ll take it back—free of charge! How it works: If you decide it’s not for you within 30 days, just email us at info@thewatercoolerguys.com.au. We’ll send our plumber to remove the system and cancel your lease. Lease Terms: Your system is installed at your address and stays there unless we agree otherwise in writing. We take care of maintenance and filter replacements. If you change your mind within 30 days, we'll remove the system for free (as long as it’s in good condition).

RETURNS Return and Refund Policy: We want you to be happy with your purchase! If you need to return an item, you can do so within 7 days. For non-opened items, we’ll issue a refund minus shipping and handling) with a 20% restocking fee. Unfortunately, we cannot offer refunds for opened products. Please allow up to 30 days for processing your refund. Remember, you’re responsible for selecting the correct components for your needs, so double-check your order before finalizing!

WARRANTY We’ve got your back with 3 year comprehensive warranty on most products (unless stated otherwise). The warranty covers the system and compressor, but only for the original buyer. If you do have an issue, simply Email us with your invoice and a description of the issue. Pack the product securely—if it’s damaged in transit, the warranty may not apply. You'll cover the cost of shipping to be returned to Waterworks & if the product is faulty, this amount will be reimbursed. If it’s faulty, we’ll work with the manufacturer to repair or replace it. If it’s not faulty, we’ll return it, and you’ll cover shipping costs (plus a $90 testing fee if applicable). Faulty items on arrival (DOA): If you receive a product that's not working, please contact The Water Cooler Guys Customer Service Centre by email within 7 days and arrange to return the item. Make sure the product is in its original packaging with all contents included. If the packaging or contents are missing, your claim might not be accepted. When returning the item, include your order number and a brief description of the fault. If the item is found to be in working order after testing, you’ll be charged for processing fees and any courier costs (if applicable). Warranty repairs & exchanges: Warranty processing depends on our suppliers and may take time for testing, shipping, and repairs. We don’t offer advance replacements, and The Water Cooler Guys isn’t responsible for any delays. We’ll do our best to speed it up! Things to avoid: Mishandling, wrong installation, or physical damage. Tampering with the product or incorrect voltage use. Using the incorrect filter for your unit. If you're not sure, just ask! For discontinued products, we’ll offer a similar replacement or store credit based on the current market value. We’re here to help if you need anything—just contact us at info@thewatercoolerguys.com.au. Happy drinking!

Phone

+61 1300 785 085

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Email

info@thewatercoolerguys.com.au

© 2024 by The Water Cooler Guys.

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